Terms & Conditions
1. Revision Policy
The allotted number of revisions is based on your selected package, and you can request as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay additional charges if the design concepts are not changed. You will receive your revised design within 48 hours.
Any changes/revisions requested after the designs are finalized will be treated as a new order and charged separately.
2. Refund Policy
Xtend System LLC’s refund policy will be nil if:
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You have chosen a special package.
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The primary design concept has been approved.
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You have requested revisions.
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The cancellation has been made due to reasons non-related to the company.
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The company has not been contacted for more than 2 weeks of the project.
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Company’s policies have been violated.
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Another company or designer has been approached for the same project.
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The creative brief lacks required information.
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A complete design change has been demanded.
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The claim has crossed the given ‘request for refund’ time span.
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The business is closing or changing name or business.
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Reasons such as ‘change of mind’, ‘disagreement with partner’, or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
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If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, a refund will only be applicable for that specific service and not the entire bundle.
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The client will not be entitled to any refunds after 7 days from the date of purchase.
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Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
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For websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
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Refund requests will not be entertained once the designs are approved.
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A partial refund (not exceeding 25%) may be available if the client fails to provide the initial brief for the design within 10 days of placing the order.
Note: Xtend System LLC holds all rights to reject any project or cancel the contract whenever deemed necessary. After a refund, you will not have any rights to use the designs for any purpose; they will remain the sole property of Xtend System LLC.
3. Claim Your Refund
To claim your refund in accordance with our refund policy, follow these steps:
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Call us at +1 571-470-6571
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Live Chat via our website
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Email us at marketing@xtendsystems.net
As soon as we receive your refund request, we will respond promptly and initiate the process after required analysis.
After receiving your refund, you will not have any rights to the designs submitted by Xtend System LLC. Copyright ownership will remain with Xtend System LLC.
4. Quality Assurance Policy
5. Satisfaction Guarantee
6. Delivery Policy
7. Record Maintenance
8. Customer Support
Our customer support is available 24/7 to answer your questions and concerns.
9. Communication Policy
You agree that Xtend System LLC is not liable for any correspondence from email addresses other than our official domain (i.e., “…@xtendsystems.net”) or any phone numbers not listed on our website. We are not responsible for any damages caused by unverified contact information. Project activation charges may apply if the client fails to respond within 45 days.
We take full responsibility for all information provided through our official domains and contact channels.